Tuesday, January 19, 2016

You may be wasting time at work without even knowing it


We all need a break now and then. We need to call home, write the list of errands to complete on the way home, or email a professor coursework due that night. Taking ten or fifteen minutes once in a while to handle personal business is not wasting time at work.
Of more concern than a few minutes now and then is when time is wasted without awareness.
Here are a few examples:
When entering a division meeting, a colleague within David’s division asks him how a project is going. The colleague, Glenn, is not David’s supervisor but is someone he has worked with on other projects. David happily tells Glenn all about the project as they walk into the meeting and get seated next to each other. Glenn emails David an idea about the project the next day. David replies that the idea is very helpful and will be considered as the project proceeds. He includes something about keeping Glenn informed about the project going forward. Glenn responds that he looks forward to keeping in touch about it.
How could this situation lead to wasting time?
Here’s another one.
A five-person team is working on a project. One teammate, Pauline, writes an article about it for the intranet site at the team’s request. It is an internal article, not an external one or a promotional piece. Pauline sends the article to all teammates for review. One teammate sent the article to his own supervisor to get his input.
How could that lead to wasting time?
Here’s one more.
Peter and Mary were asked to create and deliver a new training course for their division. They have weekly meetings to discuss actions taken thus far and next steps. After the weekly meeting, they divide and conquer with each doing whatever task they named at the meeting. When they get the first draft, they will set a time to meet with the division head about the program and will take it from there.
How could their approach waste time?
Okay, one more.
Jill is working on a proposal due in three days. She just found out one of the most important subcontractors, with unique skills needed for the solution, backed out today. Without a key area of the solution covered, Jill needs to decide how to proceed. She can get a new subcontractor to replace the one that exited the proposal. Or, she could advise her management team that the proposal cannot go forward.
How would either of those options impact Jill’s time? Or, others’ time?
Even with good intentions and the culture of trust at the forefront of our minds, it is not always easy to spot the potential for wasting time. The following ideas can help us avoid spending time ineffectively:
Stop winging it. Nearly all projects need some kind of plan. Whether it is ten pages long with timelines and a team or it’s a list of five bullets, every project needs some thought in advance. Winging it rarely leads to efficiency, and more often causes swirl. At minimum, write a list of tasks needed to be completed and dates for each. Don’t rely on memory for work if you’re trying to be efficient or at the top of your game.
Understand your span of authority. We all have a certain span of authority with our positions. Understand yours and gain input from others as needed. The tendency to gain input for everything can slow teams down. With that said, however, be absolutely certain you have the experience to operate within the span given. If you are attempting something new or making a decision that affects more than one or two people, get support. Seek guidance from colleagues with more experience often; however, do so without relinquishing your responsibility for the decision.
Say “Yes” first. When you work somewhere for a long time, it’s tempting to bring up history along with each new project or idea. Every day people say, “We’ve already tried that here and it didn’t work.” Or, “We have always done it this way.” Keep those historical experiences in mind and share them when ideas develop, not when they are first brought up. They waste time because the conversation ends up being about history, why it did or did not work, or how now is different. Save that battle. It might be unnecessary anyway.
Avoid the weapons of mass distraction. Turn off alerts for Facebook, Snap Chat, and other social platforms. Turn off email pop-up notifications, set a time to check email throughout the day instead of one at a time upon arrival, and create rules to manage incoming email efficiently.
Stop multitasking. Multitasking got trendy for a while, but research is proving it is wasting time. MIT’s Dr. Earl Miller is one of the leading researchers on multitasking, and his studies show there is no such thing. People are not really doing two things at once, they are switching rapidly between two or three things. That is causing errors, duplication of effort, and stress. We all have more than one task on our plates at the same time. Single-tasking, instead of multi-tasking, just means focusing on whatever you are working on at the moment. Work at a quick clip—avoiding distractions and interruptions—and complete the work. Bouncing all over the place wastes time.
Contribute well to meetings. If I had a dollar for every time someone complained about inefficient meetings, I’d be wealthier than last week’s Powerball winners. There is zero excuse for meetings without objectives and agendas. Even if both must be stated at the start of the meeting, state them. Identify the topics needed to discuss, plan an appropriate amount of time for each, and proceed as planned. If deviation from the agenda is needed, advise the participants. Holding people hostage is annoying and rude. Side conversations, being unprepared, and not following the agenda are too. Pay attention so topics do not have to be repeated, especially if you participate via the phone. Whether you are the host or participant, you contribute to whether the meeting is useful or a time-suck.
Be aware of how you spend time each day. They say time is a gift. Each day, we are given the gift of 1,440 minutes. Be selective about how you spend each one and don’t take any one for granted by wasting it without awareness.
What else helps you be efficient at work? Share more tips.


Monday, January 4, 2016

The new car smell of a new year


Today is the first day back to work for many people who took off last week to celebrate the holidays. Regardless of when our fiscal year begins, January offers us another opportunity for a fresh start. I started a new tradition of washing my car the first week of the new year, and it sure looks good. It smells good too.

The car wash business included a new car scent with the wash, so it engulfed me on this morning’s drive to work. The clean car inspired me to drive a little differently this morning. I drove a little slower in order to see what was coming up in case my route needed to be adjusted. I drove around puddles, which took me only a few feet out of the way each time. And, I was more mindful of other drivers who might splash on my clean car.

I wonder if we could bring that new car-inspired behavior to our work.

This year, could we stop rushing in order to improve our ability to anticipate what’s coming? Could we recognize errors, mistakes, and miscues sooner and adjust quicker? Could we stay focused on our goals (e.g. a clean car) and not let others distract or deter us?

I am going to get my car washed more often, and each time that new car aroma will remind me to keep my car clean and keep my focus sharp. While a car wash might not be the most ambitious of resolutions, those three behaviors are essential for a successful year.

Happy New Year, Everyone! Let’s make this our favorite year yet!